Clear returns.
Helpful support.
If you need to return an eligible item or report a problem with your order, our support team will guide you through the next steps.
Returns at a glance
Start with an email.
From your order date
Email support within 30 days of placing your order to request a return.
Return condition
Unopened & sealed
Change-of-mind returns must be unused, unopened, sealed, and in their original box.
Before sending
Contact us first
Support must approve your return and provide the appropriate U.S. return address.
Return eligibility
Keeping returns hygienic.
Because the Hair Growth Serum Roller is a topical personal-care product, we cannot accept change-of-mind returns of opened or used bottles. Eligible bottles must be unused, unopened, sealed, and in their original box.
If your order arrives damaged, incorrect, or with another problem, contact support so we can review the issue. The process for these orders is explained below.
How to return
Three straightforward steps.
Email support
Email support@shoptendford.com within 30 days of your order date. Include your order number and the reason for your return.
Receive approval
Our team will confirm eligibility and provide return instructions and a dedicated return address in the United States.
Return your item
Send the approved item to the address provided. Once we receive it and confirm its condition meets the return requirements, we immediately issue a full refund for the returned item.
Please wait for your return instructions. We use multiple U.S. return locations and assign the appropriate address case by case, depending on where you are returning your order from. This also applies to international customers.
Return shipping costs
Who pays for the return?
If you change your mind
If the product is in good condition and you simply decide you do not want it, you are responsible for the return-shipping cost.
If the issue is our responsibility
If a return is required for damaged goods or another issue caused by Tendford, we cover the return-shipping cost. Contact support first for instructions.
Refund timing
Received. Checked. Refunded.
For eligible unused-bottle returns, a refund is issued only after we receive your returned package and confirm that the item meets the return requirements. We issue the full refund for the returned item immediately on the day it is accepted.
After we issue your refund, it typically takes 2–4 business days to appear, depending on your payment method and payment provider.
Missing or damaged orders
Tell us what happened.
If your order has not arrived, arrives damaged or incorrect, or has another problem, email support with your order number and a description of the issue.
Orders with insured shipping
If you purchased insured shipping and your order does not arrive, arrives damaged, or has another problem, we will immediately issue a refund when you report the issue to us. The same process applies to U.S. and international orders.
Once issued, the refund typically takes 2–4 business days to appear, depending on your payment method and payment provider.
Orders with free standard shipping
We investigate and review the issue case by case. For damaged goods or other visible problems, please send clear photos of the item and packaging. For a missing package, provide your order number and any available tracking details.
Our support team will explain the next steps and the appropriate resolution after reviewing your case, including whether a return is required. Please wait for our instructions before sending anything back.
Tendford support
We're here to help.
To request a return or get help with an order, email our support team. Include your order number so we can find your details.
Email Tendford Support