Your order.
On its way to you.
Clear delivery estimates, free standard shipping, and an optional insured shipping upgrade for extra peace of mind.
Delivery at a glance
Know what to expect.
Every order has two stages: processing, followed by shipping. Add both together for your estimated total delivery time.
United States
business days total
Processing: 1–3 business days
Shipping: 7–12 business days after processing
International
business days total
Processing: 1–3 business days
Shipping: 8–15 business days after processing
Choose at checkout
Two ways to ship.
Standard shipping
Free standard shipping is available for U.S. and international orders. Tracking information is provided for every order.
If a shipment goes missing or arrives with a problem, we investigate and assess the appropriate resolution case by case.
Insured shipping
An optional paid upgrade available at checkout for U.S. and international orders, with the same refund process for both.
If your package does not arrive, arrives damaged, or there is another problem with your order, contact us and we will immediately issue a refund.
Order tracking
Follow your delivery.
A tracking number is provided for every order. Tracking updates may take some time to appear after the shipment is created, and there may be gaps between carrier scans.
If your order is beyond its estimated delivery window or tracking appears stalled, email support@shoptendford.com with your order number and tracking details.
International orders
Customs, duties & taxes.
Customers are responsible for any customs charges, import duties, or import taxes that apply to their orders. These charges are separate from the free standard shipping service or the optional insured shipping fee.
Customs clearance may add time to an international delivery.
Help with your order
If something goes wrong.
Email support@shoptendford.com with your order number and a description of the issue.
Orders with insured shipping
If you purchased insured shipping and your order does not arrive, arrives damaged, or has another problem, we will immediately issue a refund when you report the issue to us. The same process applies to U.S. and international orders.
Orders with free standard shipping
We begin an investigation and review the issue case by case. For damaged items or other visible problems, please send clear photos of the item and packaging. For a package that has not arrived, send your order number and any available tracking information.
Based on the investigation, we will advise whether you need to return the item for a refund or whether a refund can be issued immediately. Please contact us for instructions before returning an item.
Before you order
Check your delivery details.
Please check your name, street address, apartment or unit number, city, state or region, postal code, and country before completing checkout.
If you notice an error after ordering, contact support@shoptendford.com as soon as possible. Address changes may not be possible once processing or shipment is underway.
Tendford support
We're here to help.
Have a question about shipping or need help with an order? Include your order number so we can find your details.
Email Tendford Support